Stonly
A knowledge management platform for customer service.
A knowledge management platform for customer service.
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What is Stonly
Stonly is a knowledge management platform designed to improve customer service through easy-to-follow explanations and guides. It empowers both customers and support agents by providing the right knowledge when needed, ultimately reducing support costs and improving customer success rates.
How to Use Stonly
To use Stonly, create interactive guides, checklists, and knowledge bases that help customers self-serve or assist agents in resolving issues. Utilize AI to provide instant, accurate answers based on your existing knowledge.
Core Features of Stonly
- AI-powered self-service
- Interactive guides creation
- Integration with support tools
- Guided decision trees for agents
Use Cases of Stonly
- Customer self-service troubleshooting
- Support agent decision-making assistance
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