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Stonly
客户服务知识管理平台。
客户服务知识管理平台。
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What is Stonly
Stonly 是一个知识管理平台，旨在通过通俗易懂的讲解和指南来提升客户服务。它通过在客户和客服人员需要时提供正确的知识，赋能双方，最终降低支持成本并提高客户成功率。
How to Use Stonly
要使用 Stonly，请创建交互式指南、清单和知识库，帮助客户自助服务或协助客服人员解决问题。利用 AI 基于现有知识提供即时、准确的答案。
Core Features of Stonly
- 人工智能自助服务
- 交互式指南创建
- 与支持工具集成
- 为客服人员提供引导式决策树
Use Cases of Stonly
- 客户自助故障排除
- 支持代理决策协助
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